Softworx Services works with leading global Contact Centre as a Service (CCaaS) and Unified Communications as a Service (UCaaS) providers, so we can deliver cost-effective, best-in-class solutions shaped around each client.

The result is a scalable, resilient and feature-rich platform that improves customer engagement and integrates smoothly with the rest of your communications.

With CCaaS you can personalise every customer interaction, talk to customers across channels in real time and manage agents more effectively.

Plenty of businesses want better customer service software but aren’t sure what a cloud contact centre is, or why it usually beats an on-premises system. We work with market-leading CCaaS providers so you can reach your customers on the platforms they prefer.

Softworx Services uses market-leading technology to change how you connect, collaborate and grow. Our unified communications services help you streamline operations, raise productivity and create a more collaborative workplace. UCaaS brings voice, video, messaging and more into one platform for faster, simpler working. Swap complex infrastructure for straightforward communications that support growth, whether you work from one UAE office or several GCC sites.

Supporting remote and hybrid staff takes more than a video conferencing account. Without the right tools, productivity can slip, and if people feel unsupported or lose enthusiasm, the impact on your business shows quickly. Softworx combines voice, connectivity and mobile services into unified communications, so your employees and customers can work smarter, together.

If your teams already collaborate in Microsoft Teams, they can now make and receive calls there too, with Teams acting as a full cloud-based UC solution backed by enterprise-grade telephony. Direct Routing gives Teams a voice with confidence: a reliable, resilient architecture, simple provisioning, enhanced call control and carrier-grade infrastructure.