Privacy Policy
Last updated: 13 November 2026
Introduction
This Privacy Policy explains how Softworx Technologies LLC (“Softworx Services”, “we”, “us” or “our”) collects, uses and protects personal data when you visit our website at https://softworx.ae (the “Site”) or contact us through it. We handle personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”) and other applicable UAE law.
Who we are
The Site is operated by Softworx Technologies LLC, Saaha Offices, Block C, Office 202, Souk Al Bahar, Downtown Dubai, United Arab Emirates. For any question about this policy or your personal data, email Services@softworx.ae.
What we collect
We only collect personal data that you choose to give us, or that is needed to run the Site:
• Enquiries: when you use our contact form or email us, we receive the details you provide, such as your name, business name, email address, website and message.
• Newsletter: if you sign up to receive updates, we receive your email address.
• Technical data: like any website, our hosting servers receive standard technical information when you visit, such as your IP address, browser type and the pages requested. This is used to deliver and secure the Site.
We do not ask for sensitive personal data through the Site, and we ask you not to send it.
How we use your data
We use your personal data to reply to your enquiry, to provide information about our services that you have asked for, to send updates you have signed up to (you can unsubscribe at any time), and to keep the Site running securely. We process personal data with your consent, where it is needed to take steps at your request before entering into a contract, or where it is needed to comply with our legal obligations, as permitted under the PDPL. We do not sell or rent your personal data.
Who we share it with
We only share personal data with service providers that help us run the Site, and only as far as needed:
• IONOS, which hosts the Site and its servers.
• WordPress and the Contact Form 7 plugin, which run on our hosting and send form enquiries to us by email.
• Google Fonts: the Site loads its fonts from Google’s servers, so your browser shares your IP address with Google when a page loads.
We may also disclose personal data where required by UAE law or by a competent authority.
Transfers outside the UAE
Some of our service providers, and members of our team who handle enquiries, may be located outside the UAE, including in the United Kingdom. Where personal data is transferred outside the UAE, we do so only as permitted by the PDPL, for example to countries with adequate data protection or with appropriate safeguards in place.
How long we keep it
We keep enquiry and newsletter data only for as long as needed for the purpose it was collected, or as required by law, and then delete it securely.
Your rights
Under the PDPL you can ask us to:
• tell you what personal data we hold about you and how we use it;
• give you a copy of your personal data, or transfer it to another provider where technically possible;
• correct inaccurate or incomplete personal data;
• erase your personal data;
• restrict or stop processing your personal data, including for direct marketing;
• withdraw your consent at any time, where we rely on consent.
To make a request, email Services@softworx.ae. We may need to verify your identity, and we will respond within the time required by law. If you are not satisfied with our response, you can complain to the competent UAE data protection authority.
Cookies
The Site does not currently use analytics or advertising cookies. See our Cookie Policy for details.
Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. No website can be completely secure, however, so we cannot guarantee the security of information sent to us over the internet.
Children
The Site is aimed at businesses and is not directed at children. We do not knowingly collect personal data from anyone under 18.
Links to other websites
The Site links to other websites, such as our LinkedIn and YouTube pages. Those sites have their own privacy policies, and we are not responsible for how they handle your data.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact
For any question about this policy, or to exercise your rights, email Services@softworx.ae or write to Softworx Technologies LLC, Saaha Offices, Block C, Office 202, Souk Al Bahar, Downtown Dubai, United Arab Emirates.