Global platforms, expertly delivered.

Softworx uses market-leading technology to change the way you connect, collaborate and grow. Our unified communications services help you simplify operations, lift productivity and build a more collaborative workplace. UCaaS puts voice, video, messaging and more on a single platform, so your teams work faster and smarter. Leave complex on-site phone systems behind and move to simple communications that support growth, from one Dubai office to sites across the GCC.

CCaaS lets you personalise every customer conversation, handle every channel in real time and get more from your agents.

Many businesses want better customer service software but aren’t sure what a cloud contact centre is, or why it usually outperforms an on-premises one. We work with leading CCaaS providers so you can meet your customers on whichever platform they prefer.

Making remote and hybrid staff productive takes more than a video conferencing licence. Without the right tools, working away from the office can drag productivity down, and if people feel unsupported or disengaged, your business soon feels the effects. Softworx brings voice, connectivity and mobile together as unified communications, so your people and customers can work smarter, together.

If your business already uses Microsoft Teams to collaborate, you can now make and take calls in Teams too, turning it into a complete cloud-based UC platform with enterprise-grade telephony. Give Teams a voice with confidence through Direct Routing: a reliable, resilient architecture with simple provisioning, enhanced call control and carrier-grade infrastructure.